Refund Policy

Credits are consumed when an estimation pipeline completes successfully. Because the AI computation has taken place and the result has been delivered, completed evaluations are non-refundable regardless of whether the result meets your expectations.

Clarifying questions asked before an estimation begins do not consume credits and are always free.

Credits that have not yet been used are non-expiring. If you have remaining credits and wish to stop using ByteBrik, you may request a refund for unused credits within 30 days of purchase by contacting us at the address below. Refunds for unused credits are issued at our discretion.

We will issue a full refund in the following cases:

• A technical fault on our side prevented the pipeline from completing, but a credit was deducted anyway.
• You were charged twice for the same purchase due to a payment processing error.
• The service was unavailable for an extended period immediately after your purchase.

In any of these cases, please contact us within 14 days of the incident with your account email and a description of the issue.

Payments are processed by Paddle, our Merchant of Record. Paddle handles all payment disputes, chargebacks, and refund processing. If you open a dispute directly with your bank or card issuer, Paddle will respond on our behalf.

For faster resolution, contact us directly before opening a dispute — we can usually resolve eligible cases within a few business days.

Email [email protected] with:

• Your account email address
• The date of purchase
• The reason for the refund request

We will respond within 3 business days.